1. Order Placement and Confirmation

1.1 All purchase orders must be submitted in writing, either by email or official purchase order document.

1.2 Orders shall be deemed confirmed only upon:

- Receipt of a signed copy of these Terms and Conditions by the Buyer, and

- Receipt of a 50% advance payment against the total invoice value.

1.3 The Buyer is responsible for verifying all specifications, quantities, and customization details at the time of confirmation. Product specifications shall be as published on BSP’s official website or in the latest product brochure, unless otherwise agreed in writing.

2. Product Supply and Delivery Timeline

2.1 The standard production and supply lead time is 4 weeks from confirmation and advance payment.

2.2 BSP follows traditional handcrafted stoneware techniques, including kiln firing and natural curing, which influence production timeframes.

2.3 The Seller will notify the Buyer of any expected delays. Force majeure events may impact delivery schedules without liability to the Seller.

3. Payment Terms

3.1 Payment structure:

- 50% advance upon order confirmation.

- 50% balance on the day of delivery, prior to dispatch.

3.2 Orders will not be dispatched until full payment is received.

3.3 Payments are to be made via NEFT/RTGS or other mutually agreed methods.

3.4 Delayed payments beyond 7 days of the agreed delivery date will attract interest at 2% per month.

4. Cancellation Policy

4.1 Orders may be cancelled by the Buyer within 3 calendar days of confirmation.

4.2 If cancelled after this period, the 50% advance shall be non-refundable.

4.3 Once production begins, cancellations are not permitted.

5. Packaging and Logistics

5.1 BSP packages all goods using industry-standard protective materials such as corrugated boxes, foam padding, and corner guards.

5.2 Special packaging needs should be communicated at the time of order and may incur additional charges.

5.3 Risk passes to the Buyer upon dispatch. BSP shall not be liable for damage caused during transit unless agreed otherwise in writing.

6. Warranty and Product Standards

6.1 All stoneware is manufactured using food-safe materials and lead-free glazes, compliant with BIS/FDA standards.

6.2 Products are tested for durability, thermal resistance, and finish quality.

6.3 Warranty covers only manufacturing defects, including structural cracks, glaze detachment, or significant deformities beyond acceptable tolerances.

6.4 Color, glaze texture, and size may slightly vary due to the handmade nature of the goods and are not considered defects.

6.5 Warranty claims must be reported within 7 days of receipt, with photo documentation and batch information.

7. Refund Policy

7.1 No refund will be provided for orders cancelled after the 3-day cancellation window (as per Clause 4).

7.2 If a product is returned and a refund is approved due to a valid manufacturing defect, BSP will refund the value of the defective item(s) only, not the entire order.

7.3 Refunds, if applicable, will be processed within 14 business days to the Buyer’s designated bank account.

7.4 Advance payments are non-refundable under cancellation or change-of-mind scenarios.

8. Return Policy

8.1 Returns will be accepted only in the case of proven manufacturing defects, subject to BSP’s quality inspection and approval.

8.2 The Buyer must notify BSP within 7 days of delivery, providing photographic evidence and a detailed description of the defect.

8.3 Returned products must be in unused condition and repacked securely to prevent further damage in return transit.

8.4 Return shipping costs shall be borne by the Buyer unless otherwise agreed in writing.

8.5 BSP does not accept returns for minor visual variations, damage due to mishandling, or dissatisfaction due to subjective aesthetic preferences.

9. Indemnity and Limitation of Liability

9.1 The Buyer shall indemnify BSP from any third-party claims, damages, or losses arising from resale, misuse, or misrepresentation of the product.

9.2 BSP’s liability shall not exceed the invoice value of the defective or undelivered goods.

9.3 Under no circumstances shall BSP be liable for indirect, incidental, or consequential damages.

10. Governing Law and Jurisdiction

10.1 This agreement shall be governed by the laws of India.

10.2 Any legal disputes or claims shall fall under the exclusive jurisdiction of courts in Mysore, Karnataka.